Casino Games FAQ’s

General Questions

• Does Captain Jack Casino support U.S. players?
• What countries are not able to join Captain Jack Casino?

Deposit Questions

• How do I make a deposit to my account?
• What deposit methods can I use?
• How much can I deposit to my casino account?
• How long does it take to process my casino deposit?
• Is it safe to use my credit card online?
• What will appear on my credit card statement?
• Does Captain Jack Casino require documentation for deposits?

Payout Questions

• How do I request my winnings?
• What payout method can I use?
• How long does it take to receive my winnings?
• Can I reverse my payout after requesting it?
• What is Captain Jack Casino’s payout policy?

Q: Does Captain Jack Casino support U.S. players?
Yes, absolutely. We successfully process a higher percentage of instant deposits from U.S. customers than most of our competitors.

Q: What countries are unable to join Captain Jack Casino?
Unfortunately, customers residing in certain countries are unable to join Captain Jack Casino, either due to legal or IP restrictions. These countries are as follows:
Afghanistan, Algeria, Albania, Armenia, Argentina, Azerbaijan, Bangladesh, Belarus, Bosnia, Bosnia and Herzegovina, Bulgaria, Burundi, Cambodia, Chad, China, Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Egypt, Finland, French Guiana, Georgia, Hungary, Indonesia, India, Iraq, Islamic Republic of Iran, Iceland, Jordan, Korea, Kosovo, Republic of Kuwait, Kazakhstan, Lebanon, Sri Lanka, Lithuania, Laos, Latvia, Libyan Arab Jamahiriya, Lithuania, Morocco, Republic of Moldova, Malaysia, Montenegro, Nambia, Nigeria, Nepal, Nauru, Netherlands, Peru, Philippines, Pakistan, Poland, Qatar, Romania, Russian Federation, Rwanda, Serbia, Senegal, Singapore, Slovenia, Slovakia, Somalia, Sudan, Sweden, Suriname, Syrian Arab Republic, Turks & Caicos Islands, Thailand, Turkmenistan, Tunisia, Turkey, Taiwan Province of China, United Republic of Tanzania, Ukraine, Uganda, Uzbekistan, Vietnam, Vanuatu, Yugoslavia.

Q: How do I make a deposit to my account?
In order to make a Deposit, you must first download Captain Jack Casino’s software. For complete step-by-step instructions on downloading and installing Captain Jack Casino, please go to the Download Now section of this site or contact us through Live Help.
After installation of the Captain Jack Casino software, you must open a Real Money Account. Upon opening your account you will receive your Real Money Account username and password. You are now ready to make a deposit into your Captain Jack Casino account:

1. Start the Captain Jack Casino program, and select the “Play for Real Money” option.
2. Enter your Real Money Account username and password in the “Login” screen.
3. Click on the “Cashier” icon, followed by the “Deposit” option.
4. Select your preferred Deposit method.

Generally, credit card or debit card deposits by members in Canada, UK or EU countries that use the Euro will be converted into and charged to the member’s card in US dollars. The conversion rate applied will be the daily rate used by our bank. Once the deposit has been approved, the member will be told his transaction ID and the amount deposited in US dollars. In other circumstances, the deposit will be charged to the member in US dollars at the rate used by the member’s issuing bank.

Captain Jack Casino uses the latest encryption and protection technologies, to ensure that your financial information is completely secure. There is nothing to worry about – submitting your Credit Card details on our secure form is safer than using your Credit Card at your local gas station or ordering a pizza.
For further information concerning Captain Jack Casino’s various Deposit methods, click on the “Back” button below and select one of our many easy, safe and secure Deposit methods.

Email Casino Support:
Queries: help@captainjackcasino.com

Q: What deposit methods can I use?
Below is a list of deposit methods on offer at Captain Jack Casino. For complete instructions on how to make a deposit using any of the methods from the list, please click here.

Customer Support: For assistance regarding Captain Jack Casino deposit methods, please click here for Live Help. Or feel free to call us Toll Free US/CA: 1- 888-288-2939

Q: How much can I deposit to my casino account?
Please refer to list below with deposit limits:

1. Visa $35 – $2,500 per transaction
2. Credit Card Deposit by Telephone or Live Chat $35 – $5,000 per transaction
3. Cash Transfer (CONTACT US for this option) $50 – $1,500 per transaction

CLICK HERE TO DEPOSIT NOW

Customer Support: For assistance regarding Captain Jack Casino deposit methods, please click here for Live Help or feel free to call us Toll Free US/CA: 1- 888-288-2939

Q: How long does it take to process my casino deposit?
Most deposits to Captain Jack Casino are processed immediately. Deposits made by cash transfer can at times take up to 20 minutes for verification. In rare cases some deposits may take up to 24 hours to process.

If for any reason your deposit is not approved, you will be notified by Email within a few minutes.

CLICK HERE TO DEPOSIT NOW

Customer Support: For assistance regarding Captain Jack Casino deposit methods, please click here for Live Help or feel free to call us Toll Free US/CA: 1- 888-288-2939
Queries: help@captainjackcasino.com

Q: Is it safe to use my credit card online?
We strongly recommend using Captain Jack Casino’s secure Online Credit Card system. It is fast, user friendly and completely secure. We use SSL (Secure Socket Layer) technology for securing our transaction server and MD5 encryption technology for data transfer.In real terms, it is safer than using your Credit Card at your local gas station or ordering a pizza over the telephone.

We also afford customers the option of calling in with their details or contacting us via live chat.

CLICK HERE TO DEPOSIT NOW

Customer Support: For assistance regarding Captain Jack Casino deposit methods, please click here for Live Help or feel free to call us Toll Free US/CA: 1- 888-288-2939

Q: Does Captain Jack Casino require documentation for deposits?
Captain Jack Casino does require all players to fill out a Credit Card Agreement Form and provide a copy of a Government issued Identity Document (ID). Please print and fax/scan back to us as soon as possible to:
Fax US/CA: 1-866-725-1102
Email: help@captainjackcasino.com

CLICK HERE FOR CREDIT CARD AGREEMENT FORM

Captain Jack Casino may allow several deposits before requesting these documents however to avoid any problems or delays with your deposits, please fill this form out and either fax or mail back to us as soon as possible.

CLICK HERE TO DEPOSIT NOW

Customer Support: For assistance regarding Captain Jack Casino deposit methods, please click here for Live Help or feel free to call us US/CA call Toll Free: 1- 888-288-2939 or E-mail us at help@captainjackcasino.com

Q: How do I request my winnings?
To withdraw from your Captain Jack Casino account, please login to the Casino using your Username and Password, and then follow the steps below:

• Click on the “Cashier” button in the Captain Jack Casino Lobby.
  Once you are in the Cashier, click on the “Withdraw” tab.
  Enter the amount you wish to Withdraw.
  From the options on the left, please select the method by which you wish to receive your Payout.
  Fill out any required information in regards to the withdraw method you have chosen.
  Click the “WITHDRAW” button.
  You may now check your Account History, by clicking on the “Account History” tab.

Payouts requested by the same method within 24 hours may be combined in one payment.

Q: What payout methods may I use?
Players can withdraw their winnings by utilizing any of the secure and reliable methods listed below:

• Neteller.
• Click2Pay.
• Bank Wire.
• Bank Checks.
• Cash Transfer.

Should you have any questions or concerns please contact our customer support team toll free at 1- 888-288-2939 or e-mail help@captainjackcasino.com or via Live Chat.

Q: How long does it take to receive my winnings?
Captain Jack Casino prides itself with fast & prompt payouts. All withdrawal requests are processed within 4 to 7 business days. Requests must be made through the casino bank. Simply enter the amount you wish to withdraw, select a withdrawal method from the left hand side of the cashier screen and we will notify you by email when your withdrawal is sent.

A maximum of $2,500 will be sent per week, all balances will be sent the following week(s).

Minimum allowed withdrawal amount is $50.00. All withdrawals by check or money transfer may be subject to a processing fee.
We may require certain ID verification for withdrawals, including a completed copy of our CREDIT CARD AGREEMENT FORM

Q: Can I reverse my payout after requesting it?
Withdrawal requests may be canceled and returned to your casino account anytime during the three days following your withdrawal request. Post day 3, your payout will be processed and may no longer be reversed.

In order to process a reversal of a requested payout, players must contact our customer support team toll free at 1- 888-288-2939 or e-mail help@captainjackcasino.com or via Live Chat.

Q: What is Captain Jack Casino’s payout policy?

As part of our commitment to providing truly superior service, Captain Jack Casino takes every effort to ensure that your payout request is processed as quickly and efficiently as possible.

The following is a summary of how our withdrawal process works and excerpts of relevant Captain Jack Casino withdrawal policy:

At Captain Jack Casino, the mode of payment for your withdrawal request is directly dependent upon the payment mode selected by you to submit your deposit(s) in the past, and the amounts of those deposit(s).

Players depositing by credit card will be paid by either check or cash transfer. Payment methods may vary from withdrawal to withdrawal.

Payouts requested within the same 24 hour period as the deposit, via the same payment method, may be combined as one payment. Should you have not actively used your chosen payment method to deposit to your account for more than 12 months, this payout option may no longer be available.

If your payout request is for less than the minimum allowable amount, listed below, the funds will be returned to your Bankroll:

1. The minimum allowable ALL PAYOUT METHODS is $50.

Occasionally, your authorization or some documentation may be required to process your payout request and we may ask that you sign a list of your previous deposits to your Captain Jack Casino account.

Captain Jack Casino reserves the right to delay and/or stop the processing of payout requests until final approval has been received for any outstanding deposit transactions.

Bonuses may be cashed out only after all bonus requirements have been fulfilled.