We provide our players with the most enjoyable, fair and secure gaming on the Internet. We know a satisfactory online gaming experience is not just incredible entertainment it must also involve trust.
We are committed to live up to our players’ experience through:
- Honest, transparent and highly secure transactions.
- Developing & maintaining close and long-term relationships with our players.
- 24-7-365 customer service that is always available for your questions/concerns. Anytime.
Anywhere.
Introducing RECORDABLE TRUST
To ensure your relationship with us is always an open dialogue, we are proud to introduce RECORDABLE TRUST! RECORDABLE TRUST is a built in financial and game history feature that will enable any player to review every wager s/he has ever placed, locate the exact time and date, the amount wagered, winnings and detailed game results. In addition, this feature will display all deposits and withdrawals made in Captain Jack Casino.
Unrivaled Customer Service & Account Security
Our customer service staff are highly trained and educated professionals, courteous and eager to help both novice and experienced gamers. We handle thousands of secure transactions every day and offer several different deposit methods including the most trusted names in the industry such as Visa, American Express, NetTeller and many more.
All credit card details are stored on servers protected by the latest firewall security to prevent unauthorized access. Our network security team works tirelessly to keep Captain Jack the safest and most reliable online casino.
Fair Gaming & Certifications:
In our quest to run a honest, transparent and truly secure gaming site that maintains close and long-term relationships with our players we are certified by -
Technical Systems Testing (TST) – TST is an internationally recognized testing facility offering a full range of testing and consulting services to the iGaming and Landbased markets.
Established in 1993, TST is the most experienced gaming test lab in the world with an internationally recognized accredited testing facility, with a client roster that includes International Game Technology (IGT), Aristocrat, Mikohn and the Michigan, Massachusetts, DC and Ontario Lotteries. All games & applications on Captain Jack Casino bear the TST seal of certification that accords end users with the assurance that all games being played are both random in outcome and fair in operation.
Customer Service
Captain Jack has a reputation for excellent customer service. We are fully committed to all our players. Our highly trained customer service staff will respond quickly and efficiently to any query, concern or request, contact us now to enjoy the best customer service in the business.
If you’d prefer to contact us through e-mail, you can reach our customer service staff at:
Chat Support
Responsible Gaming
Captain Jack Casino is on top in the league of responsible gaming. It is absolutely against the law to gamble if you are under the age of 21.
We have installed controls to ensure:
- There are no underage players (players under 21 years old).
- There are no illegal players.
- That our software is fair in all the games that we offer.
- That we follow a Code of Regulations in administering our games.
- That no spam is happening.
Online Gambling is a fun and potentially profitable activity, but if you, or anyone you know, have a gambling problem, there are steps you can take. We are proud to partner with the Central Dispute System.
No matter where you bet, know your limits.